Shipping & Returns
SHIPPING
You can select one of the two shipping methods at the time of order
1) We provide Shipping within New Zealand for all orders. The shipping cost will vary depending on the weight of the order.
Bulk freight for larger items (e.g. DELTA Pro) can take up to 5-10 working days.
A copy of your tax invoice and tracking details will be sent to you the following day that order gets dispatched.
2) Order Pick-up from our showroom. You may collect your order from our showroom located at 690 Great South Road, Penrose, Auckland 1061. Please allow up to 5-7 working days for us to organise this. You will be notified by email as soon as the goods are ready for collection. Upon collection, you will be required to show proper identification such as:
RETURNS
Upon receipt of your order and item(s) is faulty, incorrectly supplied, or damaged in transit you must notify as soon as practically possible via our Contact Us Form as outlined below.
1) FAULTY ITEM
If an item is suspected to be faulty upon receipt, notify us within 14 days of receiving your order via our Contact Us Form. We will arrange for the item to be collected and assessed. Once the item has been returned, assessed and the fault confirmed, we will organise a replacement to be sent out immediately. If outside of the DOA period of 14 days from receipt the item, it will be repaired under warranty. The warranty period can be found on each item's product page.
2) INCORRECTLY SUPPLIED
If an item is suspected to be incorrectly supplied, you must notify us within 7 days of receiving your order. We will arrange for the item to be collected and checked. Once the item has been checked and confirmed as incorrect, we will organise for a replacement to be sent out immediately.
3) DAMAGED IN TRANSIT
Although every effort has been made to ensure that your order arrives to you in a safe and great condition, sometimes goods can be damaged in transit. If you receive your package in a damaged condition, please notify us immediately via our Contact Us Form. We will arrange for it to be collected and a replacement sent once returned.
RETURN INSTRUCTIONS
If your item is incorrectly supplied or damaged in transit the product must be returned in its original, unused condition and packaging.
If there is a manufacturer fault or defect upon the receipt of the product the item must be returned in its original condition and packaging.
Returns shall only be accepted by EcoFlow New Zealand (c/o Lacklands) once a request has been made via our Contact Us Form and an approval number (RMA) has been given.
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Please fill out our Contact Us Form and provide all required details for return.
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You will receive a confirmation email from Helpdesk with your individual ticket number relating to your enquiry. Helpdesk will provide you with instructions, return address details and an RMA number for your return.
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If item is faulty on arrival, incorrectly supplied or damaged in transit we will arrange for the return of the item by supplying you with a return courier ticket.
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Send the item(s) to the return address with your RMA number clearly written on the outside of the box.
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Products returned by post should be sent by registered or certified mail.
EcoFlow New Zealand (c/o Lacklands) accepts no responsibility for loss or damage occurring in transit. For all returned product(s), you must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
Your personal information will be used according to our Privacy Policy to process your refund or return.
Please choose carefully as EcoFlow New Zealand does not provide refunds or returns if you change your mind.
EcoFlow New Zealand Store is owned and operated by Lacklands LP
