Price Match T&Cs

Customers may request a price match from EcoFlow New Zealand against the price being offered by another New Zealand-based retailer for the same product, subject to these terms (“Terms”).

1. Price match request is available for new EcoFlow New Zealand products sold by EcoFlow New Zealand that appear with the:
a) “Request a Price Match” button on their product page (online purchases at www.ecoflowtech.co.nz)

Products made available for price match are at EcoFlow New Zealand's discretion and may change frequently.

2. EcoFlow New Zealand may in its discretion choose to offer a price match for a current EcoFlow New Zealand product sold by EcoFlow New Zealand against a competing qualifying product (as defined below) when requested by a customer. Requests may be eligible for a price match if the below criteria are met. EcoFlow New Zealand will consider each case and communicate its result. This is not a price match guarantee.

CRITERIA

a) the product you are asking EcoFlow New Zealand to price match must be identical to the one being sold by EcoFlow New Zealand, including matching brand, model number and colour (“Qualifying Product”);
b) the Qualifying Product must be in stock and available for sale (or available for pre-order online or in store) at a qualifying retailer (“Qualifying Retailer”). A Qualifying Retailer means: local retailers in New Zealand (including their online sales)
c) the Qualifying Product must not involve one or more Exclusions, see below at end of these Terms for Exclusions. Exclusions may be updated from time to time.

3. Other terms applicable to price match requests:
a) EcoFlow New Zealand requires reasonable evidence to verify the price that the price match is being sought for. This may include a link to the advertisement, or a photo of the advertisement. The price must be current on the day of request and available to purchase (in stock) at that price;
b) Price match may apply to multiple quantities of the same product at time of request to the limit set by EcoFlow New Zealand if the price match is offered (for example, if customer would like to purchase multiple quantities of the same product at the price match amount, Sony will indicate how many can be purchased at the price match price); and
c) We match www.ecoflowtech.co.nz on in store prices and in-store prices on www.ecoflowtech.co.nz 
d) Price Match may not be valid in conjunction with any other offer or coupon. Check with EcoFlow New Zealand customer support.

4. If EcoFlow New Zealand approves the customer’s price match request the below terms apply. If EcoFlow New Zealand does not approve the customer’s price match request the customer will be informed of this. Terms that apply where price match is approved:
a) Online purchases from www.ecoflowtech.co.nz
i) if price match is approved it will remain valid in the customer’s cart for the timeframe indicated by the EcoFlow New Zealand customer service team.
ii) If customer chooses not to proceed with the sale within this time period, the price match price for the product will no longer apply and the price in the customer’s cart will revert to the current price for the product at www.ecoflowtech.co.nz at the time the price match expires.
iii) If a customer removes a product subject to an approved price match from their cart, the product cannot later be added to the customer’s cart at the earlier price match price.

5. These Terms are governed by the laws of New Zealand.

Exclusions

Current as at 24th February 2026
1. Commercial quantities and pricing (price reduced due to volume or association).
2. Stock Liquidations (goods sold by a business placed into receivership – closing down clearances).
3. Prices where items are part of a package or bundle
4. Corporate offers where a valid account is necessary for eligibility or corporate (B2B) pricing or quotes.
5. Price/advertising errors (technical issues, misquotes, or listings which are suspected to be incorrect).
6. Parallel Import or Grey Market distributors.
7. Interest free and finance offers where payment method is part of the price reduction.
8. Offers and promotions where points make up payment.
9. Seconds, refurbished or ex demo stock.
10. Prices which EcoFlow New Zealand suspects are incorrect or are significantly below market / cost pricing.

The above exclusions may not cover all situations. Other exclusions may apply and will be notified to you at the time of your request if applicable.